Q1. What’s included in the free trial?
A: You’ll have full access to all features of the Professional Plan for 7 days — including booking management, talent profiles, contract automation, payment processing, and more. No credit card required.
Q2. Can I upgrade or downgrade my plan at any time?
A: Absolutely! You can upgrade or downgrade your plan anytime right from your dashboard. Changes will take effect at the start of your next billing cycle.
Q3. Do I have to sign a long-term contract?
A: No long-term commitments! Our plans are month-to-month, and you can cancel anytime without penalties. Annual billing options are available at a discounted rate.
Q4. How do transaction fees work on the pay-as-you-go plan?
A: With our Transaction-Based Plan, you’ll pay a lower monthly fee plus a small 2% fee on each booking processed through the system. This is great for agencies with variable booking volumes.
Q5. What payment methods does the platform support?
A: We support Stripe, PayPal, Square, Venmo, Cash App, Zelle, and Authorize.NET — making it easy for your clients to pay you however they prefer.
Q6. Is my data secure?
A: Absolutely. We use industry-standard encryption and secure cloud hosting to protect your data and your clients’ information. Your trust is our top priority.
Q7. How does the white-label feature work?
A: With our Enterprise Plan, you can customize the platform with your logo, colors, and branding — so your clients and talent see your agency’s brand, not ours.
Q8. Can the system integrate with my existing calendar?
A: Yes! We offer Google Calendar integration so you and your talent can stay in sync seamlessly.
Q9. How do reminders work?
A: You can send SMS, email, and WhatsApp reminders to talent about upcoming bookings. Plus, they can confirm or decline gigs via an online form — so you always know who’s available.
Q10. What if I need help or have questions?
A: Our Standard Support (Starter) and Priority Support (Professional) are available via email and live chat during business hours. Enterprise clients also receive a Dedicated Account Manager for personalized assistance.
Q11. What happens after the event?
A: You can collect post-event feedback and ratings from clients, helping you improve service quality and showcase your agency’s reliability.
Q12. Can I add additional team members?
A: Yes! Each plan includes a set number of admin users, and you can add more at $15/month per user.